Privacy Policy

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Introduction

When you use Picker, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

II. Overview 

A. Scope

This notice applies to users of Picker’s services anywhere in the world, including users of Picker’s apps, websites, features or other services.

This notice describes how Picker and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features or other services anywhere in the world. This notice specifically applies to:

• Venues: businesses who hire workers, including those who hire workers requested by another business

• Workers: individuals who provide labour services to venues

This notice also governs Picker’s other collections of personal data in connection with its services. For example, we may collect the contact information of owners or employees of restaurants or other merchants; personal data of those who start but do not complete applications to be venues or workers; or other personal data in connection with our mapping technology and features.

All those subject to this notice are referred to as ‘users’ in this notice.

B. Data controller and transfer

Picker (1 Sanders Road, South Frankston, Vic, 3199) is the data controller for the personal data collected in connection with use of Picker’s services.

Picker operates, and processes personal data, globally. We may also transfer such data to countries other than the one where our users live or use Picker’s services. We do so in order to fulfil our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.

Questions, comments and complaints about Picker’s data practices can be submitted here. You may also use this form to submit a question to Picker’s Data Protection Officer.

III. Data collections and uses

A. The data we collect

Picker collects personal data: 

• provided by users to Picker, such as during account creation

• created during use of our services, such as location, app usage and device data

• from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

The following personal data is collected by or on behalf of Picker:

1. Data provided by users. This includes:

• User profile: We collect data when users create or update their Picker accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s licence and other government identification documents (which may indicate document numbers as well as birth date, gender and photo). This also includes emergency contact information, user settings and evidence of health or fitness to provide services using Picker apps.

This also includes gender and/or occupation (when required for certain Picker services or programs).

We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled ‘How we use personal data’.

• Background check and identity verification. This may include information such as employment history or criminal record (where permitted by law), licence status, known aliases and prior addresses, and right to work. This information may be collected by an authorised vendor on Picker’s behalf. 

• Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.

We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.

• User content: We collect the data submitted by users when they contact Picker customer support, provide ratings or compliments for other users, restaurants or merchants, or otherwise contact Picker. This may include feedback, photographs or other recordings collected by users, including audio or video recordings submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with Picker.

2. Data created during use of our services. This includes: 

• Location data (workers): We collect workers’ precise or approximate location data, including to enable worker tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Picker collects this data when the Picker app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

• Location data (venues). We collect venues’ precise or approximate location data to enable and enhance use of our apps, including to improve worker arrivals, enable safety features, and prevent and detect fraud. Please see our Venue Location Help page for detailed information on how we use this data.

We collect such data from users’ mobile devices if they enable us to do so. (See ‘Choice and transparency’ below for information on how venues can enable location data collection). Picker collects such data from the time a worker accepts a hire until arrival at the venue (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.

• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant's name and location and amount of transaction), date and time the payment was made, amount charged and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

• Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see ‘How We Use Data’ below for more information on how we market our services to users).

In some cases, we collect this data through cookies, pixels, tags and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice. 

• Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data and mobile network data.

• Communications data: We enable users to communicate with each other and Picker through Picker’s mobile apps and websites. For example, we enable workers and venues, to call, text or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Picker receives some data regarding the calls, texts or other communications, including the date and time of the communications and the content of the communications. Picker may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.

3. Data from other sources. These include:

• Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.

• Picker account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. 

• Users or others providing information in connection with claims or disputes.

• vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements 

• publicly available sources

• marketing service providers or data resellers whose data Picker uses for marketing or research

• law enforcement officials, public health officials and other government authorities

Picker may combine the data collected from these sources with other data in its possession.

B. How we use personal data

Picker uses personal data to enable reliable and convenient labour hiring products and services. We also use such data:

• to enhance the safety and security of our users and services

• for customer support 

• for research and development 

• to enable communications between users 

• to send marketing and non-marketing communications to users

• in connection with legal proceedings

Picker does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We use personal data we collect:

1. To provide our services. Picker uses data to provide, personalise, maintain and improve our services.

This includes using data to:

• create/update accounts

• enable labour hire services (such as using location data to facilitate fast and efficient placements), features that involve data sharing (such as ETA sharing, and ratings and compliments).

• process payments

• track and share the progress of arrivals

• personalise users’ accounts. We may, for example, present a venue user with personalised worker recommendations based on their prior hirings. Please see the section of this notice titled ‘Choice and transparency’ to learn how to object to this use of personal data.

• perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing and research; and to monitor and analyse usage and activity trends.

Picker performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

2. Safety and security. We use personal data to help maintain the safety, security and integrity of our services and users. This includes:

• verifying users' identity and eligibility to provide labour, including through reviews of background checks, where permitted by law, to help prevent use of our services by inappropriate workers.

• using device, location, user profile, usage and other data to prevent, detect and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorised workers, verifying user identities in connection with certain payment methods, and preventing and combating unauthorised access to users’ accounts.

• using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.

• sharing information regarding serious worker safety incidents or compliance with local regulations with third parties, to prevent workers who may pose a safety risk to the platform or its users from using Picker’s or those other companies’ services. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.

• using ratings, usage and other data to prevent matching of venues and workers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).

Picker performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Picker or other parties, including users and members of the general public.

3. Customer support. Picker uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

Picker performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

4. Research and development. We may use personal data for testing, research, analysis, product development and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

Picker performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Picker’s legitimate interests developing new services and features.

5. Enabling communications between users. For example, a venue may message or call a worker to confirm an arrival time or a worker may contact a venue to request uniform details.

Picker performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

6. Marketing. Picker may use personal data to market our services to our users. This includes sending users communications about Picker services, features, promotions, sweepstakes, studies, surveys, news, updates and events. We may do so through various methods, including email, text messages, push notifications, in-app communications and ads, and ads on third-party platforms.

We may also inform users about products and services offered by Picker partners. For example, we may provide recommendations, promotions or ads for Picker partners based on users’ past placements. Although we inform users about products and services offered by Picker partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.

We may use the data we collect, including in combination with advertising partners’ data, to personalise and improve the marketing communications (including ads) that we send on and off Picker’s apps and websites, including based on user location, use of Picker’s services and user preferences and settings. For example, we share user data (such as hashed email address, usage information and device or user identifiers) with Facebook and TikTok to personalise and improve our ads for Picker’s services.

For information about how to opt out of certain marketing communications (including ads) from Picker and its advertising partners, please see the section titled ‘Marketing choices’.

We may also send users communications regarding elections, ballots, referenda and other political and notice processes that relate to our services. For example, Picker has notified some users by email of ballot measures or pending legislation relating to Picker’s services in those users’ areas.

Picker performs the above activities on the grounds that they are necessary for purposes of Picker’s legitimate interests in informing users about Picker services and features or those offered by Picker partners, or on the basis of user consent. See the sections titled ‘Choice and transparency’ and ‘Marketing choices’ for information on your choices regarding Picker’s use of your data for marketing.

7. Non-marketing communications. Picker may use personal data to generate and provide users with receipts; inform them of changes to our terms, services or policies; or send other communications that aren’t for the purpose of marketing the services or products of Picker or its partners.

Picker performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, or for purposes of Picker’s and it’s users legitimate interests in informing users about events that may have an impact on how they can use Picker services.

8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of Picker’s services, to satisfy requirements under applicable laws, regulations or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

Picker performs the above activities on the grounds that they are necessary for purposes of Picker’s legitimate interests in investigating and responding to claims and disputes relating to use of Picker’s services and features, and/or necessary for compliance with applicable legal requirements.

9. Automated decision-making

We use personal data to make automated decisions relating to use of our services. This includes:

• matching available workers to venues requesting services. Users can be matched based on availability, proximity and other factors such as likelihood to accept a placement based on their past behaviour or preferences. 

• determining working ratings and deactivating users with low ratings. Deactivation occurs only after human review and/or the possibility to appeal. 

• flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Picker, its users, and others.

• Using worker data (such as location, rating and gender) and venue data to help avoid pairings of users that may result in increased risk of conflict.

Picker performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Picker, its users and others.

C. Cookies and third-party technologies

Picker and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media and advertisements. Picker uses cookies and similar technologies for purposes such as:

• authenticating users

• remembering user preferences and settings

• determining the popularity of content

• delivering and measuring the effectiveness of advertising campaigns

• analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section.

D. Data sharing and disclosure

Some of Picker’s services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries and partners, for legal reasons or in connection with claims or disputes.

Picker may share personal data:

1. With other users

This includes sharing:

• workers’ first name, rating and location with venues

• we may share data with the venue such as times hired, response time and worker profile and photo

2. At the user’s request

This includes sharing data with:

• Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user.

• Emergency services: We offer features that enable users to share their data with police, fire and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled ‘Choice and Transparency’ and ‘Emergency Data Sharing’. 

3. With the general public 

Questions or comments from users submitted through public forums such as Picker blogs and Picker social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.

4. With Picker subsidiaries and affiliates

We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Picker processes and stores such data in Australia on behalf of its international subsidiaries and affiliates.

5. With Picker service providers and business partners

Picker provides personal data to vendors, consultants, marketing partners, research firms and other service providers or business partners. These include:

• payment processors and facilitators

• background check and identity verification providers

• cloud storage providers

• Google, in connection with the use of Google Maps in Picker’s apps (see Google’s privacy policy for information on their collection and use of data)

• social media companies, including Facebook and TikTok, in connection with Picker’s use of their tools in Picker’s apps and websites (see Facebook’s and TikTok’s privacy policies for information on their collection and use of data)

• Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers to reach or better understand our users and measure advertising effectiveness

• research partners, including those performing surveys or research projects in partnership with Picker or on Picker’s behalf

• vendors that assist Picker to enhance the safety and security of its apps

• consultants, lawyers, accountants and other professional service providers

• insurance and financing partners

• airports

• marketing purposes 

6. For legal reasons or in the event of a dispute

Picker may share users’ personal data if we believe it’s required by applicable law, regulation, operating licence or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing personal data with law enforcement officials, public health officials, other government authorities or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Picker’s rights or property or the rights, safety or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.

This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company.

9. With consent

Picker may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

Picker retains user data for as long as necessary for the purposes described above.

Users may request deletion of their accounts at any time. Picker may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

Picker retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

Users may request deletion of their account at any time through the Settings > Privacy menus in the Picker app, or through Picker’s website (venues here; workers here).

Following an account deletion request, Picker deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. 

IV. Choice and transparency

Picker enables users to access and/or control data that Picker collects, including through: 

• privacy settings

• device permissions

• in-app ratings pages

• marketing choices 

Picker also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that Picker restricts its processing of user personal data.

1. Privacy settings

The Settings > Privacy menu in the Picker app allows riders and delivery recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.

• Location data collection (venues)

Venues can enable/disable Picker to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.

Workers can also enable/disable Emergency Data Sharing via the App settings > Emergency Data Sharing menu, or the Safety Toolkit.

• Notifications: account updates

Picker provides users with status notifications and updates related to activity on their account. These notifications are a necessary part of using the Picker app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu.

• Notifications: discounts and news

Users may enable Picker to send push notifications about discounts and news from Picker. Push notifications may be enabled or disabled through the Settings > Privacy menus in the Picker app.

• Communications from venues and merchants 

2. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

3. In-app ratings pages

After every placement, venues are able to rate workers on a scale from 1 to 5. An average of those ratings is associated with a worker’s account and is displayed to venues requesting to hire. 

Workers can see their average rating, times hired, average response time and acceptance percentage in the main menu of the Picker app.

4. Marketing choices

Users may opt out of certain marketing communications (including ads) and use of their data for marketing in the following ways:

• Ad settings: These settings enable users to choose whether their data is shared with Picker’s advertising partners to deliver personalised ads, and/or to measure the effectiveness of such ads.

• Marketing emails and messages: To opt out of receiving marketing emails from Picker, or for instructions on how to set your preferences regarding whether to receive marketing SMS or push notifications from Picker, click here. Users may also opt out of receiving emails and other messages from Picker by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as information about their account.

• Cookies and related technologies: For information on how to opt out of personalized ads using cookies and related technologies, please see our Cookie Notice.

5. User personal data requests 

Picker provides users with a variety of ways to learn about, control and submit questions and comments about Picker’s handling of their personal data.

• Accessing data: Users can access data including their profile data and trip or order history through the Picker apps or via Picker’s website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status and number of days since they’ve been an Picker. Users can also request access to their data here.

• Receiving data: Users can request a copy of their personal data using our Download Your Data tool. For an overview of the data available through that tool, please click here. Users may also request a copy of their data here. 

• Changing or updating data: Users can edit the name, phone number, email address, payment method and photo associated with their account through the Settings menu in Picker’s apps or worker portal. Users may also request to update or correct their data here. 

• Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the Picker app, or through Picker’ss website (venues here; workers here).

• Objections, restrictions and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. This includes objecting to our use of personal data that is based on Picker’s legitimate interests. Picker may continue to process data after such objection or request to the extent required or permitted by law.

In addition, depending on their location, users may have the right to file a complaint relating to Picker’s handling of their personal data with the data protection authority in their country. Users may submit the above requests here.

V. Updates to this notice

We may occasionally update this notice. 

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Picker apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.